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How long does it take?
Our team of artists work as fast as they can. Usually it takes us 7-10 days to process your order and create the artwork.
If you are ordering a canvas, we will send you an email about your final image. It is required to be approved within the 48 hours. If it is not approved by then, we print your final image and ship your canvas! Additional charges will apply for revision request after the 48 hour approval time frame, if your canvas was shipped we can provide a reprint of the approved revisioned artwork at a 40% discount. Shipping takes another 7-14 business days on average.
Due to heavy volumes and shipping concerns, new orders for physical canvas and metal card product placed AFTER 01/29/22 will likely not arrive by Valentine's Day. Our amazing team of artists and warehouse staff will continue to do their best to deliver everything as quickly as possible however. Thank you SO MUCH for supporting us!
What is Shipping Insurance?
This is an additional option that is offered at an additional cost which varies between $3.99-$7.99.
What is covered:
What currency are prices in?
All prices on our store are denominated in USD.
How is the portrait sent?
Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. If you purchased the Canvas print then you will also receive the canvas via FedEx/USPS in the mail!
What if I am not happy with my portrait?
Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person. We are ready to make the revisions you need! There is a limit up to 2 free revisions. After the 2nd revision, depending on the changes, we do charge case by case.
What can I have as my background?
Whatever you want! You just let us know your idea and we will make it happen.
Can I do whatever I want with my portrait?
Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.
Can you work from more than one photo?
The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us
What quality should the photo I send to you be?
The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.
I have a large group I need doing?
No problem just drop us an email and we can discuss large jobs.
Will I be charged for changes to my order after it's been made?
It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.
There will be a charge for changes up until the 3rd revision request. Prices may vary depending on the request.