FAQs

How long does it take?

Our team of artists work as fast as they can. Usually it takes us 2-3 business days to process your order and create the artwork.

ATTENTION: 24 HOURS TO APPROVE ARTWORK. It will take us 1-4 days to create your digital artwork. Once complete, we will email you the artwork. You will have the option to request changes or you can APPROVE right away. ANY CHANGE REQUESTS HAVE TO BE MADE WITHIN 24 HOURS otherwise your order will be auto approved by our system.

PS: Requesting changes does put your art in the back of the line, so fulfillment does take longer.

Additional charges will apply for revision request after the 24 hour approval time frame, if your canvas was shipped we can provide a reprint of the approved revisioned artwork at a 40% discount. Shipping takes another 7-12 business days on average. 

*PLEASE NOTE: Shipping may be impacted by carrier delays.

 

What is Shipping Insurance?

This is an additional option that is offered at an additional cost which varies between $3.99-$7.99. 

      What is covered:

• Lost in Transit: Due to carrier delays we consider lost in transit after 12 business days of no tracking update on the Website.
• Delivered, Not Received: This is in the case your order shows it was; however, you did not receive it. (We ONLY approve this coverage after opening an investigation with the carrier and results in the carriers fault ex: delivered to the wrong address)
• Damaged: Damages due to shipping handling

 

What currency are prices in?

All prices on our store are denominated in USD.

 

How is the portrait sent?

Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it.  If you purchased the Canvas print then you will also receive the canvas via FedEx/USPS in the mail!

 

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person. We are ready to make the revisions you need! There is a limit up to 2 free revisions. After the 2nd revision, depending on the changes, we do charge case by case.

 

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

 

Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.

 

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us 

 

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

  

I have a large group I need doing?

No problem just drop us an email and we can discuss large jobs.

 

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

There will be a charge for changes up until the 3rd revision request. Prices may vary depending on the request.

 

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

 Poke Pet Blankets

Everyone has their favorite blankie, if not—this will be it. It comes in one size, 30x40 inches. The 2" stitch makes sure the blanket's borders stay intact. It's made from a super-soft fleece that'll be decorated with your eye-catching designs in picture-perfect quality.

.: Material: 100% polyester
.: Size: 60 x 50 inches
.: One-sided print
.: 2" stitched edge

 

Poke Pet Custom Embroidery Hoodies

How long does it take?

Once we receive your order our artists get started immediately with your outline, once the design is complete it gets sent to be made and shipped.  

Would I get a preview before it’s made? 

In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs. But don't worry! If your provided photo won't make the best portrait, we’ll reach out to you for a new one.

Can I change the photo before my hoodie is made?

Absolutely! As long as your hoodie has not been made. We can definitely change the image for an additional cost. 

Can I choose the thread color?

We only offer black threading for all of the hoodies except for the black, it is white threading.

Hoodie Cancellation policy: 

Personalized items are one-of-a-kind, once your order has been submitted we will immediately begin the processing your order, so we cannot accept cancellations request. We do not accept any returns or exchanges due to the custom nature of the product. If you believe you received a defective or damaged item, please reach out to Customer Service along with photos of your hoodie and the packaging it came in, to assist you with a replacement. pokepetshop.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.