Shipping

 

Every single piece of art we make is fully customized and handmade! Whether you chose a digital product or a physical canvas, it's still hand made! So please give us time to process your order.
*
Digital Art: 7-10 business Days from date of order via Email 
* Revisions will delay the delivery timeframe of the final image
Canvas Art: US Orders: 5-7 business Days after image approval.
International orders: 7-14 business days after image approval
Metal Cards: 7-14 business days 

    Tracking: 

    • We update tracking information as soon as the label for the order is printed. 
    • Tracking can be checked through your shipping email confirmation
    • We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 
    • If your tracking shows that "shipping label is created" but you don't see any updates, please allow 2-3 business days for an update. 

    Lost Package? 

    • If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at info@pokepetshop.com
    • If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at info@pokepetshop.com

    More Information: 

    • International Customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country. 
    • For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. 
    • We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!

     

      Contact Information:

          • PokePet
          • Orlando, FL 32837
          • Email | info@pokepetshop.com
          • Phone | 321-244-3554